Customer Policy
Refund & Cancellation Policy
Operated by KHAN JAN SEVA KENDRA (Proprietor: ARBAZ KHAN)
Last updated: September 2026
1. Overview of Services
QuickDocs provides self-service document printing, scanning, and digital print management solutions via web applications and printing kiosks. Because our services involve on-demand printing of customized user files onto physical paper, cancellation and refund parameters depend on the operational stage of the print request.
2. Cancellation Policy
Before Print Processing: If you initiate an order and decide to cancel before the file has been processed or transmitted to the print queue, you may cancel the transaction. If payment was charged, a full refund will be initiated.
After Printing Has Started or Completed: Once a print command has been accepted by the printer and physical paper, ink, or toner has been dispensed, the order cannot be cancelled as the physical materials and service have already been rendered.
3. Refund Eligibility
We aim to ensure a fair and transparent experience for all customers. Refunds are evaluated based on verifiable machine, system, or transaction failures:
- Hardware/Mechanical Failure: The kiosk or printer experiences a paper jam, hardware stall, toner failure, or power disruption resulting in no print output.
- Unprinted Failed Jobs: The payment was successfully debited, but the system failed to deliver the print job due to a technical error.
- Duplicate Deduction: You were charged multiple times for the same transaction due to a network or payment gateway glitch.
- Machine Error: Print output is severely defective due strictly to printer mechanical failure (e.g., heavy toner smudges, torn paper from feeding).
- Customer Input Errors: Uploading the incorrect file, document, or page range by mistake.
- Print Setting Choices: Selecting black & white instead of color (or vice versa), incorrect orientation, or wrong duplex options after confirming preview.
- Document Quality Issues: Low resolution, blurriness, or formatting errors present in the customer's original source document.
- Uncollected Prints: Failure to collect successfully printed documents from the kiosk tray.
4. Failed & Duplicate Transactions
In instances where an amount is deducted from your bank account, UPI, card, or wallet, but the transaction reflects as failed or no order is generated:
- Such deductions are often held by the issuing bank or payment gateway intermediary and are typically auto-reversed back to the original payment source within 3 to 5 banking days.
- If the amount is not automatically reversed, please contact our support team with your transaction reference number (UTR / Gateway Payment ID) so we can verify the status with our payment gateway partner.
5. How to Request a Refund
If your transaction qualifies for a refund under Section 3, please notify us within 7 calendar days of the transaction date.
Please include the following details in your request:
- Order ID or Payment Transaction Reference (UTR / Gateway ID)
- Date and approximate time of the transaction
- Transaction amount paid
- Kiosk or Shop identifier (if applicable)
- Brief description of the issue (e.g. paper jam, duplicate charge)
Send your refund request by email to nsdl.arbaz@gmail.com or contact us by phone at +91 7860764297.
6. Refund Verification & Processing Timelines
Investigation: Our support team will review the transaction logs, kiosk printer logs, and payment gateway status within 2 to 3 business days of receiving your request.
Payment Processing: Once approved, the refund is initiated directly through the payment gateway partner to the original source account (UPI ID, Debit/Credit Card, or Net Banking account) used during the transaction.
Credit Timeline: After initiation, banks and payment processors typically take 5 to 7 business days to credit the funds back to your account. Actual credit times depend on your bank's internal policies.
7. Contact Details for Refund Queries
For any questions regarding cancellations, refund requests, or transaction discrepancies, please reach out directly: